MDU Student Helpdesk
The university has simplified the process by utilising the Samarth Admission Portal. This system makes it easy for all learners to manage their applications and quickly access the helpdesk for any support needed, ensuring that your MDU admission status is confirmed smoothly and your academic session begins without any unnecessary hurdles.
MDU CDOE Student Support & Helpdesk
Let’s face it distance learning is not always a walk in the park either. Whether you are want to know why the books are not yet delivered, experiencing login error in Samarth portal or simply wondering when are the exams commencing just having a direct contact with the person who can help you in every situation can be a lifesaver.
Maharshi Dayanand University (MDU), Rohtak has Center of Distance and Online Education (CDOE) which is providing a support system so that you don’t have to wait in a competitive queue. Here is the humanized version of all the people/departments that you can contact whenever you are in a difficult situation.
Primary Helpdesk: Your First Point of Contact
If you have a general question about admissions, identity cards, or university dates, start here. The CDOE administrative block is the heart of the distance education department.
Main Helpline: 01262-251101 / 01262-251102
General Inquiry Email: cdoe@mdu.ac.in
Office Location: CDOE Building, MDU Campus, Rohtak, Haryana – 124001.
Availability: 9:00 AM to 5:00 PM (Monday to Friday, excluding Gazetted holidays).
Departmental Contact Directory
To save you from being transferred from one extension to another, we’ve mapped out the direct lines for the most common issues students face.
| Department / Section | Concern Area | Contact Details |
|---|---|---|
| Director, CDOE | Policy & High-level Grievances | 01262-251101 |
| Admission Section | New Registration & Documents | 01262-251103 |
| Examination Branch | Results, Degrees & Marksheets | 01262-274169 |
| Technical Support | Samarth Portal & Login Errors | admissions.cdoe@mdu.ac.in |
Support for the MDU Samarth Portal
Most of your student life happens on the portal. It is used for checking your MDU admission status and downloading assignments. If you face an issue, here is how to handle it:
* Screenshots are very important.
If you see an error message on MDU Samarth Portal take a screenshot away.
This will help you when you report the issue.
* It is better to email than call.
For problems with MDU Samarth Portal send an email to admissions.cdoe@mdu.ac.in.
Include your Student ID and the screenshot of the error.
This usually works better than a phone call to fix issues with MDU Samarth Portal.
* Try the “Incognito” trick for MDU Samarth Portal.
Before getting worried try logging in to MDU Samarth Portal using an “Incognito” or “Private” window, in your browser.
This often fixes cache errors on MDU Samarth Portal.
List of Student Support Services Camps (SSSCs)
| S.No. | Name of Learner Support Centre (SSSC) | Contact Number | Email ID |
|---|---|---|---|
| 1. | CDOE Headquarters, MDU Campus, Rohtak | 01262-293198 | dir.dde@mdurohtak.ac.in |
| 2. | Pt. NRS Govt. College, Rohtak | 9812244911 | nrsdderohtak@gmail.com |
| 3. | Gaur Brahman Degree College, Rohtak | 9992803442 | gbdcrtk@yahoo.com |
| 4. | Govt. College, Sampla | 9416690792 | gcsampla@gmail.com |
| 5. | Govt. College, Meham | 8053040130 | gcmeham@gmail.com |
Frequently Asked Questions
During hours like 10:00 AM to 12:00 PM the helpline is often very busy. You might have a chance of getting through if you call after 2:30 PM. If the phone is still busy a good alternative is to send a bulleted email to the CDOE helpdesk.
You need to get in touch with the CDOE Material Dispatch Section. If you are near Rohtak you can also go to the CDOE building in person with your Admission Slip to collect your books directly.
You should email the Admission Section at cdoe@mdu.ac.in with a copy of your 10th-grade marksheet as proof. The Admission Section will update it in the system. You will be able to download a corrected version from your dashboard.
Do not pay again! Sometimes bank servers take 48 to 72 hours to update the university portal. If your status does not change after three days you should email your transaction receipt to the accounts or technical cell.
Usually no. The MDU administrative offices, including the helpdesk follow a five-day work week. It is always best to contact them between Monday and Friday to ensure the right person is available to help you.